The Small Business HR Podcast

Ep. 30

30. Building the Framework for Happier, More Productive Employees w/ Chase Cragun

In episode 30, we talk with Chase Cragun to learn more about building the framework for happier, more productive employees.
Chase Cragun

Chase Cragun

MHR VP of Recruiting
Utah State University – Jon M. Huntsman School of Business

In this episode, we sat down with Chase Cragun, MHR VP of Recruiting at Utah State University – Jon M. Huntsman School of Business, to hear about how small businesses can get started building the framework for happier, more productive employees.

We talked about:

  • The three functions of the AMO framework: ability, motivation, and opportunity
  • Why falling behind in any part will impact employee performance
  • What can be done to improve each of the functions for employees
  • The role HR plays in implementing and supporting the AMO framework

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My undergraduate degree is in social work, and my original plan was to be a therapist. But after a few years, I decided to go a different route—and HR is essentially the social work of business. I was able to smoothly translate my skills into my HR career. ”

Chase Cragun

What’s the reason many people go to school? To get a job, or a higher-paying job. At Utah State, our first priority is to help you land a job with a reputable company. It was through Utah State that I was able to make a connection at Ford Motors, where I will be starting a new job next summer."

Chase Cragun

HR is going to be one of the most impactful and valuable aspects of an organization going forward. Between the coronavirus and the Great Resignation, companies need to focus on retention. That’s HR. They need to hire new employees. That’s HR. Right now, HR is a fantastic career choice because it’s what companies need.”

Chase Cragun

Performance is the function of three parts: ability, motivation, and opportunity. And if you fall behind in any of those three parts, your employee performance is going to suffer.”

Chase Cragun

Giving employees smaller, more frequent steps in career progression helps better maintain their motivation.”

Chase Cragun

Oftentimes people in the business view HR professionals as glorified paper-filers or the rules police. One way for HR to get away from that stereotype is to bring to the table strategic HR practices that prove your worth.”

Chase Cragun

Tailor this framework to your company’s strategy. Doing so will improve your employee performance and transform your organization.”

Chase Cragun

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