People are talking about Eddy
Read real reviews written by customers
"Proactive and genuinely invested"
We've worked with the Eddy team for several years and their service has been consistently strong. They respond very quickly, pay attention to details, and actively look for ways to make our processes easier. Their platform is straightforward to use, even for people who aren't technical, and they continue to roll out improvements.
What stands out most is their willingness to go above and beyond when we need help. Whether it's a payroll question, an adjustment, or a feature request, they are proactive and genuinely invested in making things work smoother for us! We've watched them evolve over the years and each update has made the platform more efficient and easier on us :)
What stands out most is their willingness to go above and beyond when we need help. Whether it's a payroll question, an adjustment, or a feature request, they are proactive and genuinely invested in making things work smoother for us! We've watched them evolve over the years and each update has made the platform more efficient and easier on us :)
—BES HR
"I would highly recommend!"
We have used Eddy for Payroll, HR admin, and Recruiting and Hiring for more than 5 years and it has been excellent. The software is easy to use for our team members and the support from Eddy is amazing. I would highly recommend!
—Stephanie S.
"I highly recommend them to any business owner."
Using Eddy for payroll has been absolutely amazing. We used a big national brand previously and had a difficult time connecting for support and questions. Eddy has even been less expensive. Additionally, there are so many features built into their package that I haven’t even gotten around to using yet. Our account manager Adam is the best! I highly recommend them to any business owner.
—Trevor M.
"If you are on the fence about Eddy, just try it. You won't regret it."
I am continually impressed with Eddy. Their customer service is unmatched in any industry I've worked in. The actual product is basically flawless based on what we use it for (HR management, Payroll, Onboarding, Job Posting/Pipeline). The product has made my life easier, and the people are amazing to work with. I would say it is a premium price for a premium product.
If you are on the fence about Eddy, just try it. You won't regret it.
—KJ H. (Olympus Counseling Services)
"I could not be more satisfied!"
Earlier this year we evaluated multiple HR software packages and finally settled on Eddy. I could not be more satisfied! The level of service from Eddy is amazing! We have encountered issues along the way and Adam and the product team have worked to resolve those problems. Online support is phenomenal. The response is quick and accurate. We have been using this application for several months now, I know we made the correct decision!
—John C
The Eddy App has made my job so much easier. It keeps everything together in one spot. It streamlines a lot of our systems into one. We were doing things "old school way". This eliminates all of the papers on my desk LOL. The team also likes they can create a profile and add a photo and keep up with PTO and documents. We love the calendar that shows upcoming birthdays, anniversaries and any employees who are out for the week on PTO. Very cool addition to our practice.
—Brooke M. (West Lake Dentistry.)
"Eddy has exceeded our expectations by far"
We recently decided to implement Eddy in our company to consolidate three different apps into one system. After reviewing several solutions, we were convinced by Eddy’s price-to-value ratio.
Of course, switching to a new system was a challenge, but from the very first minute we were promised support and the customer service was highlighted. Many companies say that, but Eddy has exceeded our expectations by far.
This is what customer service should look like, especially when guiding a team through the rollout of a complex new system. After just the second meeting, it already felt like talking to a friend. From our side, it’s definitely more than just a thumbs up.
—Mirko R. (Rennsteig Tools)
"Absolutely fantastic to work with"
I would highly recommend Eddy for your businesses HR/Software needs. Extremely smooth interface on both mobile app and desktop. The team at Eddy has consistently gone above and beyond to help our team with any issues that came up for us. They are absolutely fantastic to work with!
—Clarke R
Why do our customers love Eddy?
We'll let them tell you themselves.
"I enjoy the easiness of keeping track of everything."
I enjoy the easiness of keeping track of everything. We use it to clock in and out and keep track of hourly employees. My favorite part is the training portion that allows me to track license and liability insurance expirations with documentation. We use it to keep track of birthdays. It is especially helpful in onboarding and keeping track of new employees and their accreditations and required documents.
Angela M.
2023-09-05
Small Business (50 or fewer employees)
"Eddy is amazing!"
Eddy is so great and extremely user friendly! It allows us to house everything in one place with very easy access for our staff. Also love that our applicant tracking is right there to just move over a candidate's information if they are hired.
Tara R.
2023-07-25
Mid-Market (51-1000 employees)
"Eddy - A streamlined HR Platform"
Eddy is such a great platform for our HR management. It has cut down a lot of monotonous tasks with recruiting and really streamlined the process. It also has increased visability for our team with documentation and tasks. We are so greatful to have Eddy as our HR platform!
Krystal D.
2023-08-01
Small Business (50 or fewer employees)
"Simply the best"
Roses are red,
Gimme a break.
HR is hard,
Eddy makes HR a piece of cake.
Anonymous
2030-12-31
Small Business (50 or fewer employees)
"Eddy has made my life much easier!"
Eddy has been a tremendous asset to my organization! From the ease of implementation, intuitive functionality, and incredibly responsive account and support teams - I would highly recommend this system! As an HR professional with over 20 years of experience with different platforms, Eddy has made my life much easier!
—Chauntriss H.
"Eddy is a quality platform"
Eddy is a quality platform with excellent customer service. They are always prompt with responses and provide useful feedback.
—Daniel C.
"My only regret is not making the change sooner."
Switching to Eddy has been so simple and easy; my only regret is not making the change sooner. The clean look and feel of the platform is so intuitive! When I don't find what I need-- which is rare-- I just send a quick message to the support team, and get a speedy, helpful response.
—Maria D.
"We're impressed with their quick customer service!"
We have worked with Eddy HR for several years now and are impressed with their quick customer service! Payroll is hard and keeping track of everything is even harder. We are lucky to have Eddy HR and their team members. Thanks!
—Chris M.
"Wish we started sooner!"
Adam Smeltzer has been very helpful and thorough through the entire process beginning with our initial inquiry to getting us onboarded. We are so happy with Eddy's platform, offerings, and customer service. Wish we started sooner!
—Carolina Relining Solutions
"I am so happy with Eddy HR!"
I have been with Eddy HR when it first was starting out and I am so happy with them. They offer amazing services for your business and HR Department. Their customer service is amazing. They are fast to help with issues and if they can't they will find out ways to help you out. I am so happy with Eddy HR!
—Melissa R.
Praise for Eddy's Customer Support
Quality customer service
Easy to use platform and quality customer service. I appreciated the support getting things off the ground and running. While the software is fairly intuitive, it’s nice to have a resource if needed.
Jim T.
Their customer support is top notch !
Eddy is the absolute best HR solution for small businesses. Their customer support is top notch !
Spud Funds
A whole team of people to back you up!
As a customer of Eddy.com, I have consistently been impressed by their exceptional customer service. The team they have assembled at Eddy is everything you would hope to find as a customer - polite, friendly and relatable, all while maintaining a professional profile. When team members who are well-versed and knowledgeable, whether the topic be technical or business-related(ie., navigating the online platform/app and onboarding guidance), are confident while also maintaining a high level of approachability, it creates an environment where customers feel supported, valued, and empowered to effectively address any challenges. Whatever your goal is, it's Eddy's goal, and there's a whole team of people to back you up and help you get there!
AN (verified user in Consumer Services)
Small Business (50 or fewer employees)
Truly impressive!
I have great confidence in Eddy. I’m impressed with their system and especially by how much they care about the success of each of their customers. Caring about people and putting their clients needs first is how I would describe the way they do business. Truly impressive!
Kyle T.
Customers are satisfied!
Constantly updating their product to make sure their customers are satisfied. Great people and a great company!
Bailley T.
"The user interface is very friendly.
I have used Eddy a few times already. The user interface is very friendly. The layout is professional looking and allows me to request time off and communicate with my manager effortlessly. I would highly recommend this software to anyone who wants to have a more streamlined HR department.
—Wes W.
"The product is incredibly intuitive and user friendly."
The product is incredibly intuitive and user friendly. The staff are responsive, helpful and supremely competent. EddyHR is THE software solution for the small- and medium-sized businesses.
If you're starting a business from scratch, or looking to grow your existing one, save yourself time, headaches, and that hard-earned capital by using Eddy.
—Thomas N.
"Eddy is the "everything HR" platform for my small business!"
From the first call until today, they continue to deliver on their promise to make payroll (and more!) simple and easy. The fact that I can manage payroll so easily and cost-effectively is a definite thing to love about about. BUT what I like best about Eddy is that they are large enough to have an incredibly professional product, and small enough to be able to take calls from a small user like me and implement changes that I need for my business. Their entire team, from Lauren to Tarey to Adam, is incredibly responsive, professional, and friendly!ess.
—Review collected by and hosted on G2.com.
