Customer Case Study

RevRoad

Amy Caldwell, chief people officer at RevRoad, remembers a time when RevRoad’s HR and payroll processes consisted of a cobbled-together combination of different platforms and tools. Needless to say, things weren’t very streamlined. Now, with Eddy, Amy has everything she needs to do her job in one user-friendly platform—and it makes a big difference.

Industry: Professional Services

Location: Provo, Utah

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About

RevRoad is a business venture service group based out of Provo, Utah. They help companies grow by providing various business services—such as sales, marketing, and more—over a 24-month period in exchange for equity.

Chief people officer Amy Caldwell was excited to start using Eddy for RevRoad’s HR and payroll processes. She knows that as they grow, Eddy will grow with them, taking feedback and adapting the platform to fit RevRoad’s evolving business needs.

Features They Love

RevRoad hires fast—there’s not much time between when an offer letter is sent out and when new hires start work. That’s why onboarding is one of Amy’s favorite features. New hire packets in Eddy allow her to send documents “at the click of a button” and easily keep track of which ones have been signed.

“Being able to send them everything they need to just have them ready to go … is really helpful. And then being able to continue to send documents, signatures, notifications … the whole entire new hire packet process is the key for me as I onboard people.”

Amy loves having HR and payroll together in one platform. One of her favorite parts of Eddy Payroll? Being able to work with representatives who respond “in record time.” 

Because RevRoad is still a startup, it’s not unheard of for them to “have something out of sync” with payroll. When that happens, or when Amy simply has questions, “[The Eddy team] is on it, and they get it taken care of. It’s just a great support system.”

RevRoad’s employees are able to update some of their own information in Eddy, and the platform is intuitive enough that they can make changes easily. 

“They can go in and clearly see what their PTO that they have remaining is. They can go in and update their profile if they have an address change. If they want a different profile picture, they have access to go do that.”

This makes things easier for both the employees and Amy. She still finds herself in Eddy frequently throughout the day, but with employees managing much of their own information, she has less on her plate.

Challenge

Before Eddy, RevRoad was using a variety of different solutions—Amy compares it to “a Google Drive collection of different platforms and companies.” With so many solutions, payroll and HR weren’t streamlined or smooth. RevRoad needed a new solution, one where all their information could be stored in one place.

Solution

They chose to go with Eddy! First and foremost, Amy knew Eddy would make for more streamlined processes. In addition to that, she was interested in Eddy because she knew they were flexible and constantly improving.

She looked forward to “being able to grow and give feedback from the user’s side as we learned some of the processes that we needed in our organization.”

Results

More Streamlined Processes

RevRoad’s employees were happy to ditch the “Google Drive collection” of different HR and payroll tools in exchange for one centralized platform. “The thing that was really intriguing to us was that everything was in one place. We could have all of our documents and add documents as we needed.”

Now, when Amy needs to find information, she knows right where to go: Eddy. With just one click, she finds whatever she needs, whether it’s a form someone needs to fill out, a performance review, or an address change.

A Great Onboarding Experience for New Hires

Eddy isn’t just a better experience for Amy—it also helps new employees settle in more quickly. “I've had probably five different people I've onboarded in the last month, and I heard over and over again how smooth and how slick that process was for them.”

Amy expressed that as RevRoad continues to grow, it will be even more important that they have a solid onboarding process in place.

User-Friendly HR and Payroll Platform

In Amy’s words, Eddy “is super easy … it’s not hard to navigate.” If she ever does run across something she doesn’t know how to do, she simply turns to the help center.

“They've had what we've needed, and if they don't, I've been able to send over a quick message to see if that's an addition or something that can be built into the process as well.”

Challenge

Before Eddy, RevRoad was using a variety of different solutions—Amy compares it to “a Google Drive collection of different platforms and companies.” With so many solutions, payroll and HR weren’t streamlined or smooth. RevRoad needed a new solution, one where all their information could be stored in one place.

Solution

They chose to go with Eddy! First and foremost, Amy knew Eddy would make for more streamlined processes. In addition to that, she was interested in Eddy because she knew they were flexible and constantly improving.

She looked forward to “being able to grow and give feedback from the user’s side as we learned some of the processes that we needed in our organization.”

Results

More Streamlined Processes

RevRoad’s employees were happy to ditch the “Google Drive collection” of different HR and payroll tools in exchange for one centralized platform. “The thing that was really intriguing to us was that everything was in one place. We could have all of our documents and add documents as we needed.”

Now, when Amy needs to find information, she knows right where to go: Eddy. With just one click, she finds whatever she needs, whether it’s a form someone needs to fill out, a performance review, or an address change.

A Great Onboarding Experience for New Hires

Eddy isn’t just a better experience for Amy—it also helps new employees settle in more quickly. “I've had probably five different people I've onboarded in the last month, and I heard over and over again how smooth and how slick that process was for them.”

Amy expressed that as RevRoad continues to grow, it will be even more important that they have a solid onboarding process in place.

User-Friendly HR and Payroll Platform

In Amy’s words, Eddy “is super easy … it’s not hard to navigate.” If she ever does run across something she doesn’t know how to do, she simply turns to the help center.

“They've had what we've needed, and if they don't, I've been able to send over a quick message to see if that's an addition or something that can be built into the process as well.”

Hundreds of local businesses already trust Eddy—
Let’s see if we’re a good fit for you too.

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