EDDY CASE STUDY
"Eddy's support is absolute top tier, period."
A case study with KJ Hoggan, CEO at Olympus Counseling Services
"Centralizing onboarding, licensing, and payroll means one fewer headache—now I can focus on growing the business."
– KJ Hoggan
CEO at Olympus Counseling Services
Customer overview
Olympus Counseling Services is a therapist-owned group headquartered in Layton, Utah, with eight employees and growing rapidly. The team provides a range of counseling services—including addiction, marital counseling, depression, anxiety, and more.
The challenge
Before Eddy, Olympus managed hiring and onboarding with Google Sheets—a cumbersome and inefficient process. Storing employee documents, tracking credentialing information, and ensuring compliance was scattered across files, making daily operations frustrating and time-consuming.
Finding key paperwork, licenses, and credentials during insurance calls was a daily struggle. KJ recalls, "I was running our onboarding process through Google Sheets and it was obnoxious...I need NPI numbers, emails, all this different information, and being able to just go to Eddy and say, yeah, I have a copy...Has been fantastic."
The solution
Olympus Counseling adopted Eddy, leveraging it to centralize hiring, onboarding, document management, payroll, and training tracking. With Eddy, job postings reach multiple platforms simultaneously, funneling applicants into one automated workflow. The onboarding process—once manual—is now streamlined with checklists and assignments. Payroll switched from QuickBooks to Eddy, improving simplicity and usability. Training tracking is set up to monitor licensure renewals and certification deadlines, removing compliance headaches.
KJ loves the hiring and onboarding tools in Eddy, which streamlines and automates their entire process. They post a job, and as candidates apply they are put into a hiring a pipeline that gives KJ custom control over the whole process. And when it's time to hire, Eddy streamlines the transition with onboarding packets and a background check integration. KJ says, "It's so seamless and amazing that that's by far my favorite part of Eddy."
Tracking clinician licensure via the training module ensures timely renewals, which is critical, but rare enough to be easily forgotten. Eddy's automations keep this compliance item visible and up-to-date, providing peace of mind.
Payroll, previously managed in QuickBooks, is now run directly through Eddy: "QuickBooks...is clunky and painful to use...Eddy has been a total streamlined process and way easy. It took me one time through to get used to the format, but once I understood it...it's phenomenal."
Results
- Significant time savings: Eddy has reduced onboarding and weekly admin time by roughly 1–2 hours per hire and up to an hour per week for document retrieval and compliance tasks within a small team.
- Centralized information: All credentialing, licensing, and compliance documents are now easily accessible from one system—saving stress and streamlining insurance processes.
- Automated training and licensure tracking: Licenses and certifications are tracked and renewed on schedule—removing the need to manually monitor expiration dates.
- Payroll simplicity: Payroll is run in minutes, freeing up mental space for strategic business needs.
- Exceptional customer support: The transition from QuickBooks was smooth thanks to proactive Eddy support—"absolute top tier, period."
How Eddy helps with growth plans
Eddy’s automated hiring, onboarding, and compliance workflows mean Olympus won’t face disruption or growing pains as more clinicians join. Instead of reinventing processes with every new hire, they already have streamlined structures in place. This advance groundwork allows the team to focus on strategic objectives, confident that operations will remain organized even as the organization grows.
Considering a change to Eddy?
KJ recognizes that switching HR and payroll systems can seem like a challenging task, especially for larger teams. However, for him the transition was worth it—the user experience, support, and overall simplicity offered by Eddy outweigh any temporary disruptions, saying businesses will be “hard pressed to find a better option” for streamlining people operations.
Olympus Counseling Services
Olympus Counseling Services is a therapist-owned group handling addiction, trauma, family, and marital counseling for diverse clients, with strong focus on compliance and efficient team management.
Industry
Mental Health
Location
Layton, UT
Number of Employees
5 - 20
Eddy Solutions
HIRING
ONBOARDING
EMPLOYEE RECORDS
PAYROLL
"Eddy's support is absolute top tier, period."
A case study with KJ Hoggan, CEO at Olympus Counseling Services
"Centralizing onboarding, licensing, and payroll means one fewer headache—now I can focus on growing the business."
– KJ Hoggan
CEO at Olympus Counseling Services
Customer overview
Olympus Counseling Services is a therapist-owned group headquartered in Layton, Utah, with eight employees and growing rapidly. The team provides a range of counseling services—including addiction, marital counseling, depression, anxiety, and more.
The challenge
Before Eddy, Olympus managed hiring and onboarding with Google Sheets—a cumbersome and inefficient process. Storing employee documents, tracking credentialing information, and ensuring compliance was scattered across files, making daily operations frustrating and time-consuming.
Finding key paperwork, licenses, and credentials during insurance calls was a daily struggle. KJ recalls, "I was running our onboarding process through Google Sheets and it was obnoxious...I need NPI numbers, emails, all this different information, and being able to just go to Eddy and say, yeah, I have a copy...Has been fantastic."
The solution
Olympus Counseling adopted Eddy, leveraging it to centralize hiring, onboarding, document management, payroll, and training tracking. With Eddy, job postings reach multiple platforms simultaneously, funneling applicants into one automated workflow. The onboarding process—once manual—is now streamlined with checklists and assignments. Payroll switched from QuickBooks to Eddy, improving simplicity and usability. Training tracking is set up to monitor licensure renewals and certification deadlines, removing compliance headaches.
KJ loves the hiring and onboarding tools in Eddy, which streamlines and automates their entire process. They post a job, and as candidates apply they are put into a hiring a pipeline that gives KJ custom control over the whole process. And when it's time to hire, Eddy streamlines the transition with onboarding packets and a background check integration. KJ says, "It's so seamless and amazing that that's by far my favorite part of Eddy."
Tracking clinician licensure via the training module ensures timely renewals, which is critical, but rare enough to be easily forgotten. Eddy's automations keep this compliance item visible and up-to-date, providing peace of mind.
Payroll, previously managed in QuickBooks, is now run directly through Eddy: "QuickBooks...is clunky and painful to use...Eddy has been a total streamlined process and way easy. It took me one time through to get used to the format, but once I understood it...it's phenomenal."
Results
- Significant time savings: Eddy has reduced onboarding and weekly admin time by roughly 1–2 hours per hire and up to an hour per week for document retrieval and compliance tasks within a small team.
- Centralized information: All credentialing, licensing, and compliance documents are now easily accessible from one system—saving stress and streamlining insurance processes.
- Automated training and licensure tracking: Licenses and certifications are tracked and renewed on schedule—removing the need to manually monitor expiration dates.
- Payroll simplicity: Payroll is run in minutes, freeing up mental space for strategic business needs.
- Exceptional customer support: The transition from QuickBooks was smooth thanks to proactive Eddy support—"absolute top tier, period."
How Eddy helps with growth plans
Eddy’s automated hiring, onboarding, and compliance workflows mean Olympus won’t face disruption or growing pains as more clinicians join. Instead of reinventing processes with every new hire, they already have streamlined structures in place. This advance groundwork allows the team to focus on strategic objectives, confident that operations will remain organized even as the organization grows.
Considering a change to Eddy?
KJ recognizes that switching HR and payroll systems can seem like a challenging task, especially for larger teams. However, for him the transition was worth it—the user experience, support, and overall simplicity offered by Eddy outweigh any temporary disruptions, saying businesses will be “hard pressed to find a better option” for streamlining people operations.
Olympus Counseling Services
Olympus Counseling Services is a therapist-owned group handling addiction, trauma, family, and marital counseling for diverse clients, with strong focus on compliance and efficient team management.
Industry
Mental Health
Location
Layton, UT
Number of Employees
5 - 20
Eddy Solutions
HIRING
ONBOARDING
EMPLOYEE RECORDS
PAYROLL
