Customer Case Study

IndriVanilla

IndriVanilla is a Utah-based company that sells vanilla beans online. Though they’ve been growing steadily for years, business really started booming during the Covid-19 pandemic, when home baking rose in popularity. And as her company has expanded, owner and CEO Sara has turned to Eddy to take care of essential HR functions.

Industry: Retail

Location: Tempe, AZ

Industry: Retail

Location: Tempe, AZ

About

IndriVanilla is based around the idea of helping home bakers find high quality, affordable vanilla beans. In addition to helping foodies access great flavors, they’re committed to paying fair prices for their beans so the farmers they buy from can make a living wage. IndriVanilla’s 10 employees all work part time, allowing them to have a source of income while still dedicating time to other facets of their lives.

Features They Love

When IndriVanilla made the switch from contract employees to W2 employees, they also chose to go with Eddy, so they’ve used Eddy Payroll “from the beginning.” One of Sara’s favorite things about Eddy Payroll is how convenient it is – at the end of every pay period, it only takes a few minutes to approve payroll from her phone.

Since IndriVanilla’s employees all work from home, it’s essential that they have a way to consistently log their hours. Eddy’s ease of use means that the employees haven’t gotten frustrated with the software. Now, instead of painstakingly logging hours on a spreadsheet, they can clock in and out on their mobile devices using the Eddy app. 

Challenge

Since her company is still too small to need a dedicated HR person, Sara has always been in charge of HR functions. In the beginning, the employees used spreadsheets to log their hours, and Sara had to spend time each week adding things up. With 10 different spreadsheets to go through, payroll and time tracking were “not just a click-of-a-button situation.”

One specific challenge Sara faced that led her to Eddy was that when she went out of town, she couldn’t approve payroll. “That was one of the determining factors, the thing that made me look for a solution – when my family [was] out of town, if I [went] on a vacation, I couldn’t process payroll . . . because I didn’t have access to everything I needed.”

Solution

Now, Sara is able to avoid the time and headache of keeping track of almost a dozen spreadsheets. It’s also a lot simpler to adjust hours if needed. “I do have to sometimes adjust people’s hours, like if they forgot to clock out or something . . . but that’s a lot easier than having to do it all by hand.” With payroll and time tracking covered by Eddy, Sara can do more of the work she loves.

Results

Less on the Owner’s Plate

As Sara puts it, “The owner of a small business is HR.” But that doesn’t mean that the owner should have to handle every HR task. As a self-identified jack of all trades, Sara is thrilled that she can focus on more strategic business tasks than payroll. She also has more freedom to take vacations, since Eddy gives her all the information she needs to approve payroll from her phone.

Time Saving

With Eddy, approving payroll – which used to take an hour – only takes five minutes. And saving an hour is a big deal for Sara, who has lots to do each week. Now, she barely needs to think about the task she used to dread. Plus, she can let employees get themselves set up on Eddy – another time saver for her. Sara loves “being able to send a link to everyone’s email and have them set up their own username and password so they can get on and put in their own hours.”

Room to Grow

IndriVanilla is still a small company, so they haven’t needed all the features Eddy has to offer yet. But Sara takes comfort in knowing that those features are there, saying “when we are ready to make that switch it’ll be available, and that’s nice.” As she continues to grow her business in the coming years, Eddy will always be there to help.

About

IndriVanilla is based around the idea of helping home bakers find high quality, affordable vanilla beans. In addition to helping foodies access great flavors, they’re committed to paying fair prices for their beans so the farmers they buy from can make a living wage. IndriVanilla’s 10 employees all work part time, allowing them to have a source of income while still dedicating time to other facets of their lives.

Features They Love

When IndriVanilla made the switch from contract employees to W2 employees, they also chose to go with Eddy, so they’ve used Eddy Payroll “from the beginning.” One of Sara’s favorite things about Eddy Payroll is how convenient it is – at the end of every pay period, it only takes a few minutes to approve payroll from her phone.

Since IndriVanilla’s employees all work from home, it’s essential that they have a way to consistently log their hours. Eddy’s ease of use means that the employees haven’t gotten frustrated with the software. Now, instead of painstakingly logging hours on a spreadsheet, they can clock in and out on their mobile devices using the Eddy app. 

Challenge

Since her company is still too small to need a dedicated HR person, Sara has always been in charge of HR functions. In the beginning, the employees used spreadsheets to log their hours, and Sara had to spend time each week adding things up. With 10 different spreadsheets to go through, payroll and time tracking were “not just a click-of-a-button situation.”

One specific challenge Sara faced that led her to Eddy was that when she went out of town, she couldn’t approve payroll. “That was one of the determining factors, the thing that made me look for a solution – when my family [was] out of town, if I [went] on a vacation, I couldn’t process payroll . . . because I didn’t have access to everything I needed.”

Solution

Now, Sara is able to avoid the time and headache of keeping track of almost a dozen spreadsheets. It’s also a lot simpler to adjust hours if needed. “I do have to sometimes adjust people’s hours, like if they forgot to clock out or something . . . but that’s a lot easier than having to do it all by hand.” With payroll and time tracking covered by Eddy, Sara can do more of the work she loves.

Results

Less on the Owner’s Plate

As Sara puts it, “The owner of a small business is HR.” But that doesn’t mean that the owner should have to handle every HR task. As a self-identified jack of all trades, Sara is thrilled that she can focus on more strategic business tasks than payroll. She also has more freedom to take vacations, since Eddy gives her all the information she needs to approve payroll from her phone.

Time Saving

With Eddy, approving payroll – which used to take an hour – only takes five minutes. And saving an hour is a big deal for Sara, who has lots to do each week. Now, she barely needs to think about the task she used to dread. Plus, she can let employees get themselves set up on Eddy – another time saver for her. Sara loves “being able to send a link to everyone’s email and have them set up their own username and password so they can get on and put in their own hours.”

Room to Grow

IndriVanilla is still a small company, so they haven’t needed all the features Eddy has to offer yet. But Sara takes comfort in knowing that those features are there, saying “when we are ready to make that switch it’ll be available, and that’s nice.” As she continues to grow her business in the coming years, Eddy will always be there to help.

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