Customer Service

An incredible company with absolutely incredible customer service. Can’t believe the difference that it’s made having their HR software!

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The layout and ease of use is great. And customer service is always 100%.

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I have no issues with Eddy. When I come across a bug their service team and software engineers get it fixed within a day. All around great people and even better customer service.

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Even more than the product itself, the Eddy team has been incredible! They are so responsive, professional, friendly, and I trust 100% that they are here to help me the best they can. Having a great specialist at Eddy who is available any time on any day to answer my questions is so great!!

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What I like best is the customer service. Once we signed on, we were immediately assigned a rep that is always there to answer questions and help me walk me through new functions. The other great feature is the ability to access Eddy’s HR Support Center which is a great resource for all things HR – it’s easy to ask a question of the HR Concierge, or scan the state-specific laws, tools, and videos. This has been great since I’m not a HR profession by trade.

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Customer support is absolutely excellent, quick responses and always helpful. Any extra functions not offered, they are willing to add and constantly update the software to meet our company needs.

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Installing and getting employees used to a new software is challenging, but Eddy’s team were amazing. They have continued to help us through the process and as a new team ourselves, they’ve been patient and helpful when we have shifted our needs during the process.

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The team at Eddy made our transition great. They helped us to understand the functionality and to use the features. Their responsiveness was great. The software is also pretty intuitive.

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Eddy has been easy to work with. The software if fairly intuitive and easy to use so with only a little training we are up and running. Customer service has been prompt and easy to work with when we do have questions. Overall I would give Eddy an A.

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This product is very easy to use and understand. The customer support for this product has been excellent. The integration into this product was very smooth.

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The Company is wonderful to work with for all your HR needs. They are on top of every request and question I have about the system. EddyHR is extremely easy to learn and implement for you and your employees. It’s a great tool for any small to medium size company. They are continually adding new and incredible features to their system. I love it and would tell anyone to use it.

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Loved the customer service, the pricing and the design. Really awesome Software.

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I appreciate the availability of the technical staff and training. Eddy is always improving the product to better meet our needs. I am very happy with the program.

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Hands down best customer service!

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I have had a great experience overall. The Eddy team has been quick to respond to my questions and concerns.

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One main place to organize all employees and keep things running smoothly. I would highly recommend for the simple reason that they are willing to work and grow with our company.

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Integration was simple and support staff is prompt, honest and professional.

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The customer service team is amazing – always very responsive.

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Eddy’s team from beginning to end has been phenomenal.

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They have gone above and beyond in meeting our companies very personalized needs. They have been great to work with, and we plan to continue using their product.

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The company is great and willing to listen to suggestions that will make their product better.

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