Customer Case Study
Xima Software
Based out of South Jordan, Utah, Xima is a software company that helps employers keep track of their call data and analytics. We talked with Blake Beard, Xima’s HR Manager, about what prompted them to choose Eddy as their HR software platform—and why they’ve stuck with it.
Industry: Software
Location: South Jordan, Utah
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About
One of Xima’s main goals is to provide visibility on employee activity. Their main product, Chronicall, is a call monitoring software that gives employers insight into how their people are spending their time. It uses historical reports and real-time analysis to provide valuable data on performance, overall effectiveness, and more.
Xima’s previous HR software provider wasn’t very user-friendly, so HR Manager Blake Beard was glad when they made the switch to Eddy.
Features They Love
Blake loves how simple onboarding is in Eddy. Instead of having to schedule time out of his day to show employees “every little aspect” of their new hire paperwork, he simply takes five minutes to show them how to use Eddy. From there, they’re all set! Employees have more autonomy, and Blake has one less task on his plate.
One of the most frustrating things about time tracking? Having to fix missed punches and other errors. In the past, getting those mistakes corrected was “a fairly extensive process.” With Eddy, the process is hassle-free. Blake simply gives employees the ability to fix their own time tracking errors. In his words, this gives him “more time to do my job, rather than focusing on all the problems that people are having.”
Blake puts it perfectly when he asks, “Why pay for multiple different programs when you can use one and have [everything] all in the same place?” One of his favorite things about Eddy is that everything he—and Xima’s employees—need is in a central location. PTO requests, company policies, employee information, and more are easy to find and access.
“It is so easy for me to see, when someone says, ‘Hey, how much time do I have left to use?’ Boom. It’s just right there. It’s really simple.”
Challenge
Xima has switched HR software platforms twice in the past three years, and the one they were using before Eddy wasn’t very user-friendly or intuitive. They needed a new solution—one that would make every process smoother.
Solution
According to Blake, “if you have happy employees, you have productive employees.” That was more than enough reason to choose Eddy as Xima’s new HR software solution.
Eddy provides a better experience for HR and employees alike. And switching to Eddy was a painless process: “From one program to another, this has definitely been an easier transition [than the previous one]. It was faster.”
Results
A Simple User Interface Is Better for Employees
Eddy’s user interface was a huge plus for Blake and the other employees at Xima. “Anytime that [employees] need to clock out, request time off, gather their pay stubs, whatever they need to do, it’s a much easier process for them.” It doesn’t take hours of study to learn to use Eddy, just a few minutes.
Time Saving of 2+ Hours a Week for Blake
Because Eddy is so easy for employees to use, Blake doesn’t have to spend as much time fixing their problems. This gives him time to focus on big-picture issues. He uses Eddy every day to find information, and estimates that it saves him at least two hours a week.
“[Eddy] provides not only me as the HR manager but our company more time to worry about things that are more pressing.”
The Eddy Team Is Supportive and Helpful
Even the simplest programs take some time to learn, and Blake has enjoyed the experience of learning to use Eddy. Whenever he has a question, he knows he has the resources available to figure things out—without having to jump on the phone right away. He especially likes the videos, saying that “it's one of the first things I do: go check the resources before I reach out to anybody.”
Of course, when Blake does need to reach out, the Eddy team responds quickly to solve whatever issue he’s facing. The customer service is one of the things that he’s enjoyed the most about working with Eddy. If there’s a problem, Blake knows that the Eddy team will work to get it resolved.
Challenge
Xima has switched HR software platforms twice in the past three years, and the one they were using before Eddy wasn’t very user-friendly or intuitive. They needed a new solution—one that would make every process smoother.
Solution
According to Blake, “if you have happy employees, you have productive employees.” That was more than enough reason to choose Eddy as Xima’s new HR software solution.
Eddy provides a better experience for HR and employees alike. And switching to Eddy was a painless process: “From one program to another, this has definitely been an easier transition [than the previous one]. It was faster.”
Results
A Simple User Interface Is Better for Employees
Eddy’s user interface was a huge plus for Blake and the other employees at Xima. “Anytime that [employees] need to clock out, request time off, gather their pay stubs, whatever they need to do, it’s a much easier process for them.” It doesn’t take hours of study to learn to use Eddy, just a few minutes.
Time Saving of 2+ Hours a Week for Blake
Because Eddy is so easy for employees to use, Blake doesn’t have to spend as much time fixing their problems. This gives him time to focus on big-picture issues. He uses Eddy every day to find information, and estimates that it saves him at least two hours a week.
“[Eddy] provides not only me as the HR manager but our company more time to worry about things that are more pressing.”
The Eddy Team Is Supportive and Helpful
Even the simplest programs take some time to learn, and Blake has enjoyed the experience of learning to use Eddy. Whenever he has a question, he knows he has the resources available to figure things out—without having to jump on the phone right away. He especially likes the videos, saying that “it's one of the first things I do: go check the resources before I reach out to anybody.”
Of course, when Blake does need to reach out, the Eddy team responds quickly to solve whatever issue he’s facing. The customer service is one of the things that he’s enjoyed the most about working with Eddy. If there’s a problem, Blake knows that the Eddy team will work to get it resolved.
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