Customer Case Study
SIFF
The nonprofit SIFF allows those in the Seattle area to enjoy films from all corners of the globe. SIFF’s accounting manager Andrew Montana wears a few different hats, but Eddy helps them manage all their responsibilities more efficiently.
Industry: Non-profit
Location: Seattle, WA
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About
SIFF (Seattle International Film Festival) is a nonprofit that focuses on cinema and filmmaking. They have a year-round cinema and a yearly festival, both focused on bringing people together to discover new films from around the world.
Features They Love
One of the main things that accounting manager Andrew Montana handles at SIFF is payroll, and Eddy makes the process smooth. SIFF has both salary and hourly employees, and some people work multiple positions (each with a different pay rate). With everything tracked in Eddy, Andrew doesn’t have to worry about recording all that payroll information by hand. “When I do payroll, it’s easy to find all the information in one place.”
With every hourly employee clocking in and out with Eddy, all their information is stored in a central location. This makes it easier for both employees and supervisors to look back and see how many hours have been logged.
Challenge
Andrew points out one challenge that applies not just to SIFF, but to many small businesses: “nonprofits and small businesses usually have somebody doing multiple roles.” That’s the position Andrew is in now, and it means that they have to juggle lots of different tasks.
Solution
Eddy makes things easier for people in small businesses wearing multiple hats—including Andrew. Eddy is their go-to for any HR-related issue, so there’s no need to jump from platform to platform. Andrew says, “having access to all the different HR and payroll things in one spot is super helpful.”
Results
Employee Issues Are Resolved More Quickly
When employees come to Andrew with problems, it’s easy to take a look at their Eddy account to find and resolve the issue. When Andrew needs to find information for other reasons, the same principle applies: just look in Eddy.
Hours Saved Each Month on Payroll
While Eddy is useful on a daily basis, on payroll week “it’s invaluable.” Without Eddy, running payroll would be “a massive job.” As it is, Andrew doesn’t have to do much heavy lifting. They simply approve hours and work with their Eddy payroll rep to get payroll processed. Andrew estimates that they save multiple hours every month by running payroll with Eddy.
Great Support From the Eddy Team
Eddy is great because of how much time and effort it saves Andrew, but the customer service is also a huge part of what makes Eddy helpful. “If I have an issue with Eddy, I just reach out to the people that I work with and generally [we] can get it solved immediately.” With the problem resolved or question answered, Andrew is free to work on other strategic business initiatives.
Challenge
Andrew points out one challenge that applies not just to SIFF, but to many small businesses: “nonprofits and small businesses usually have somebody doing multiple roles.” That’s the position Andrew is in now, and it means that they have to juggle lots of different tasks.
Solution
Eddy makes things easier for people in small businesses wearing multiple hats—including Andrew. Eddy is their go-to for any HR-related issue, so there’s no need to jump from platform to platform. Andrew says, “having access to all the different HR and payroll things in one spot is super helpful.”
Results
Employee Issues Are Resolved More Quickly
When employees come to Andrew with problems, it’s easy to take a look at their Eddy account to find and resolve the issue. When Andrew needs to find information for other reasons, the same principle applies: just look in Eddy.
Hours Saved Each Month on Payroll
While Eddy is useful on a daily basis, on payroll week “it’s invaluable.” Without Eddy, running payroll would be “a massive job.” As it is, Andrew doesn’t have to do much heavy lifting. They simply approve hours and work with their Eddy payroll rep to get payroll processed. Andrew estimates that they save multiple hours every month by running payroll with Eddy.
Great Support From the Eddy Team
Eddy is great because of how much time and effort it saves Andrew, but the customer service is also a huge part of what makes Eddy helpful. “If I have an issue with Eddy, I just reach out to the people that I work with and generally [we] can get it solved immediately.” With the problem resolved or question answered, Andrew is free to work on other strategic business initiatives.
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