Customer Case Study

Pathlight Home Care

Pathlight Home Care is a small business dedicated to helping the elderly retain independence while getting the care they need. Though still in its early stages, Pathlight Home Care expects to see a lot of growth in the coming months—so they chose Eddy to handle their expanding HR needs.

Industry: Healthcare

Location: Leawood, Kansas

Industry: Healthcare

Location: Leawood, Kansas

About

Based in Leawood, Kansas, Pathlight Home Care provides non medical in-home care for the elderly. There are about 10 employees now, with owner Stephanie Pray taking care of all the big-picture operations. The staff at Pathlight Home Care are focused on being out in the field, which means it’s essential that they have processes in place to take care of administrative tasks behind the scenes.

Features They Love

It was important to Stephanie to have payroll integrated with other HR functions, and Eddy checked that box. With everything she needs in the same place, it’s easier for Stephanie to make sure things are running smoothly. 

For Stephanie, the hiring process is a bit of a “nightmare,” but she knows that it’s an essential part of growing her business. Eddy’s applicant tracking system makes hiring less nightmarish and “much more of a seamless process.”

Challenge

Before Eddy, when things went wrong, Stephanie had to come up with solutions (often doing things on paper). She knew she didn’t want to hire a dedicated HR person—for her small business, that just didn’t make sense financially. But she still needed a way to save time on day-to-day tasks. So Stephanie began looking for an HR software that kept employees connected and had everything she needed in a central location.

Solution

After trying out Eddy and several of their competitors, Stephanie decided to go with Eddy, because they had the features she was looking for to keep things at Pathlight Home Care running smoothly. Choosing Eddy also made sense for her budget. Ultimately, she says, “I just wanted something where I felt like we could streamline, we could connect.”

Results

5 More Hours Per Week to Invest on Growth

Eddy saves Stephanie more than five hours every week. Now that she doesn’t need to spend as much time on repetitive administrative tasks, she can turn her attention to other things. She says, “I can focus on the stuff that I’m really good at, which is the big picture, the vision.” As Stephanie prepares for Pathlight Home Care to really take off in the next few months, she’s confident that Eddy will be able to keep up with her growing business. “I feel like I know it well enough that it’s not going to disappoint.”

Smoother Processes

The Pathlight Home Care team didn’t have any issues adopting Eddy. Stephanie emphasized that the product is intuitive—easy to learn and simple to use. Eddy isn’t only a good user experience for her employees; it’s one of the rare software products that’s as user-friendly on the back end as it is on the front end. For a hands-on owner like Stephanie, the Eddy product is “a great investment for people who are managing people.” Smoother processes have benefited everyone, and Eddy has been the perfect way to get the perks of an HR department while the company isn’t large enough to hire a full-time HR person.

Supported by the Eddy Team

In addition to the Eddy product itself, Stephanie loves the great customer support. She gets the sense that Eddy really cares about their customers and wants to create the best product possible. She describes Eddy as forward-thinking: “I feel like there is this idea that [they] want to transform, or at least enhance, the online HR experience.”

About

Based in Leawood, Kansas, Pathlight Home Care provides non medical in-home care for the elderly. There are about 10 employees now, with owner Stephanie Pray taking care of all the big-picture operations. The staff at Pathlight Home Care are focused on being out in the field, which means it’s essential that they have processes in place to take care of administrative tasks behind the scenes.

Features They Love

It was important to Stephanie to have payroll integrated with other HR functions, and Eddy checked that box. With everything she needs in the same place, it’s easier for Stephanie to make sure things are running smoothly. 

For Stephanie, the hiring process is a bit of a “nightmare,” but she knows that it’s an essential part of growing her business. Eddy’s applicant tracking system makes hiring less nightmarish and “much more of a seamless process.”

Challenge

Before Eddy, when things went wrong, Stephanie had to come up with solutions (often doing things on paper). She knew she didn’t want to hire a dedicated HR person—for her small business, that just didn’t make sense financially. But she still needed a way to save time on day-to-day tasks. So Stephanie began looking for an HR software that kept employees connected and had everything she needed in a central location.

Solution

After trying out Eddy and several of their competitors, Stephanie decided to go with Eddy, because they had the features she was looking for to keep things at Pathlight Home Care running smoothly. Choosing Eddy also made sense for her budget. Ultimately, she says, “I just wanted something where I felt like we could streamline, we could connect.”

Results

5 More Hours Per Week to Invest on Growth

Eddy saves Stephanie more than five hours every week. Now that she doesn’t need to spend as much time on repetitive administrative tasks, she can turn her attention to other things. She says, “I can focus on the stuff that I’m really good at, which is the big picture, the vision.” As Stephanie prepares for Pathlight Home Care to really take off in the next few months, she’s confident that Eddy will be able to keep up with her growing business. “I feel like I know it well enough that it’s not going to disappoint.”

Smoother Processes

The Pathlight Home Care team didn’t have any issues adopting Eddy. Stephanie emphasized that the product is intuitive—easy to learn and simple to use. Eddy isn’t only a good user experience for her employees; it’s one of the rare software products that’s as user-friendly on the back end as it is on the front end. For a hands-on owner like Stephanie, the Eddy product is “a great investment for people who are managing people.” Smoother processes have benefited everyone, and Eddy has been the perfect way to get the perks of an HR department while the company isn’t large enough to hire a full-time HR person.

Supported by the Eddy Team

In addition to the Eddy product itself, Stephanie loves the great customer support. She gets the sense that Eddy really cares about their customers and wants to create the best product possible. She describes Eddy as forward-thinking: “I feel like there is this idea that [they] want to transform, or at least enhance, the online HR experience.”

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